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I have already been a loyal customer for over 8 yrs. On January 21, 2016 at three:23p.m (central typical) I termed into technical help with regards to a virus that popped on my computer. I spoke to a technician and I described to him that my computer features a doable virus and it's pop ups that won't enable you to close the box to the keep an eye on. Hence the rep offers me instruction to Visit the website as a way to have consider above my computer. He then operates around the computer and at the top reviewed the cost of the warranty. He tells me that they've the 1 yr support program and that is 239 and goes about all some great benefits of this plan. I then explain to the rep that I am at school I don’t have that sort of cash And that i just have to have my laptop for school. I inquire him do they have a one-time support and he states yes then he tells me that it's $four hundred. I am imagining wow that’s mad. But all I can perform is imagine that I want my laptop computer to complete my assignments. He goes back stating that I will get 4 incidents and that it is truly handy to own. He asks if I have a DPA to ensure I'm able to set the purchase on the card. I question him again if they've got something less costly and he states no and that he can wave the taxes. So I say I guess it doesn’t seem to be I've a preference. He then tells me that he has to position me on the call together with his manager in order that he can enter my account details. The manager receives within the telephone and confirms which i agree to fork out the 239 and I notify him that I actually didn’t want to spend that price tag do you have got one thing more affordable. He then claims that they've a one particular time for 129 and I am like for just how much? The manager repeats himself yet again And that i then explain to him which the technician informed me which the one particular time was four hundred. I advised him that I don’t know Should your techs get some kind of commission but deliberately offering Bogus information and facts is wrong. He then clarifies that He'll evaluation the tape Which if he finds out which is what he did He'll reduce his work.
On Tuesday I known as the repair service facility and just after currently being placed on keep for about 15 minutes, I was informed the computer was currently being labored on and should be looked after before long. He confident me that their is an expedite order around the computer and I must be receiving it again in just a working day or so. I then termed on Wednesday for getting an update; once again I used to be placed on maintain for at any time, and when the person came back again at stake, he informed me that my computer was in the maintenance facility but that no mend tech were assigned to take a look at it. I used to be livid and requested to speak to your supervisor. I required to see why all the lies and misrepresentations from Each one I spoke to the Dell. No call back from the supervisor. This was my company computer and so I have not been able to carry out any perform for over 10 days Considering that the computer froze up. To add insult to personal injury, my other Dell computer that I obtained simultaneously, ( May possibly 2017), died at the same time. Depending on my knowledge with Dell shopper aid,with the a person computer, I was not about to mail one other one in. In more than thirty many years, I haven't experienced a even worse experience with any enterprise,LIES,, MISREPRESENTATIONS and lack of desire in looking after The purchasers.Nowadays is Thursday and you simply guessed it, no computer and no phone from any supervisor. i necessary to get back to enterprise, so I went out yesterday and obtained an HP computer. I will never buy a Dell once again. the business sells you on purchaser assistance at time of purchase, but that may be all it can be, communicate.
She tried to work Together with the guarantee business to no avail. She then procured another dell past 12 months and now incorporates a hardware problem. We are now trying to do the job with dell technological assist to acquire labels to return for restore. We've been hoping for the ideal. I believe immediately after this she wil In no way acquire A different solution once more.
On twelve/16 I gained an electronic mail which the get was full and shipping and delivery. I checked my bank account and confident enough it had been billed. I quickly contacted Dell by using telephone and spoke with no less than seven individuals. At one particular point I used to be connected to a Finance team within the US and was put on maintain to have a convention simply call with that rep plus a supervisor. Ultimately that decision bought routed to some receptionist who despatched me again to India.
But I finally get one particular to investigate my order After i say I need my moneyback and she says oh It will probably be shipped tomorrow so you might want to endure returns. I converse again to another man or woman from another state this contact form which i can not realize and he says He'll give me $fifty for my inconvenience. That is certainly Absolutely nothing in comparison with calling various diverse international locations explaining it repeatedly little by little. Then I ask to talk to a manager who says the $fifty is all they are going to supply me but I could get return labels shipped to me and wait around a month to receive my moneyback. You did not wait till shipping and delivery to Invoice me nevertheless. Your customer support is Awful. Then I stated I want to know how to get in touch with company. She claimed she does not know how to do this. I said allow me to guess you wont be enabling me to talk to anyone better than you Although there is larger and other people escalate to them. She reported Sure. Evidently I was Chatting with a Latin American country at that time. I questioned if there was a Dell retail outlet the one who will probably be acquiring it could possibly return it to. She reported no. Then proceeded to convey do I want the return labels or not rudely. I proceeded to mention I'll Get hold of my charge card corporation I would like the labels and to under no circumstances do enterprise with Dell again. It is de facto incredible how lousy your support is with many of the other choices in existence to get a computer from.
No one will make a call, it needs to be forwarded to another group which means that we wait A further a few organization days.
January 26, 2016 at six:eleven pm As I publish this I am waiting around on maintain for 1 hour with Dell regarding a difficulty on an get. I have been transferred nine situations to this point and no-one may help. And that i just obtained hung up on! !!!!!! My spouse and I have put in a total of seven hours this 7 days on keep and transferred from just one customer support rep to another due to the fact no one is aware how to manage the situation. How does someone receive a keep of corporate Workplace?
I feel Dell must substitute this cord totally free as I am in university and have already been affected person for the last 2 Erroneous shipments. I have $138 tied up in Improper cords and can't afford to pay for once again for your wire. I'm awaiting refund and have gotten email stating the cord was returned and recieved. I am entirely upset right now as I want my cord. Buy # 257523802 for Company Tag C19QB32. Can anyone aid me. I've spent more than 3 hrs trying to get company and a 90W ability cord for my laptop computer.
For quite a while I stored the maintenance labels on “Frank†(that is certainly its title now, small for Frankenstein) it looked like and aged piece of baggage that experienced traveled the whole world.
I attempted to clarify that I've a monitoring # from your label that came from DELL, I'd a box and tag furnished by DELL, I used to be calling in for support and once more I had been advised to check Get hold of information from my electronic mail.
Dell customer service will be the worst I've ever encountered. In the appears to be of the above ranking, I guess I'm not the sole a person. Should you will promote computers from the US, then you should support them through the US, not from the myriad of foreign international locations
Dell has obtained to get action to scrub up this mess. They should get from India. These so known as guidance consumers are currently being paid by Dell and only pretending to deliver tech provider.
Anyone’s encounter is that it's a whole waste of your time in Just about all circumstances where “customer care†is managed out state. If you'd like to improve your sells, shift customer support back within just The us and run an marketing marketing campaign to Permit The buyer know. Outsourcing customer care to in excess of sea’s places is so universally despised by each individual particular person I appear into contact with, which i are already shocked that no enterprise has nevertheless to determine the big reward that would be derived from discontinuing this observe.